Hassle-free live chat for customer support & business growth. Increase the ROI on your marketing efforts. Get started now to connect with real time visitors.
Automate the first-level engagement and gather the basic information your leads such as name, email address, etc. Chatbots can also perfectly index FAQ articles (inside the in-chat knowledge base) or other help guides, albeit in an interactive way. Take all intelligence from your visitor information and convert them into actionable insights in real-time. Connect with prospects at strategic pages of your website, share relevant content, answer queries and help them make an informed purchase decision.
Reassure new customers about your brand
Ninety percent of new customers to a website say they are often skeptical about security when purchasing for the first time. Nearly 50% of customers have abandoned a purchase for reasons relating to security. Interacting with a real person before making a purchase eases their concerns. Live chat agents can guide customers through the purchase and address questions about security
Optimized for mobile ecommerce sites
Mobile traffic accounts for more visits to your site than any other source, a whopping 52%. In spite of mobile having maximum traffic, it only contributes to 29% of online sales. SalesIQ ecommerce chat software works seamlessly across mobile, tablet and desktop versions of your site
Reduce cart abandonment with timely intervention
Globally, e-tailers lose $3 trillion USD in sales every year from abandoned carts. Almost 68% of consumers abandon their shopping carts after adding one or more products. Some of the reasons cited for cart abandonment include complicated website navigation and concerns about payment security. Losing customers this way can be avoided if support agents pitch in to help out on the checkout page using ecommerce live chat support
Give your customers a reason to come back to you
Customer experience is as important as the product itself. A convenient shopping experience with live assistance from support teams not only facilitates purchases but also builds customer loyalty. 63% of customers are more likely to return to a website that offers livechat and 62% are likely to purchase again from such a website
We’ve designed a culture that allows our stewards to assimilate with our clients and bring the best of who we are to your business. Our culture drives our – and more importantly – your success.