Zoho Desk Authorized Implementation Partner

We are

Zoho Desk Authorized Implementation Partner

Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness

what we offer

Business Shaped Solutions

Decision-makers can use Radar to monitor ticket traffic and key support metrics, regardless of where they are

Ticketing
System

Knowledge
Base

Call Center Support

Issue
Tracking

Email
Ticketing

Multi-channel Support Ticketing System

Easy and user-friendly features set Zoho Desk apart as one of the best online ticketing systems available

Customer service ticket solutions are the means to bring your support costs down and make your efforts more successful. Below, we’ve outlined the five main ways that Zoho Desk, the best ticketing system on the market, can transform your customer support.

Knowledge Base Software for faster answers, fewer tickets, and happier customers

Enable your customers to engage in discussions with each other and with your company. With Communities and forums, customers can ask and answer questions and share ideas on a common platform

When customers require a more elaborate solution, they can submit their tickets from the Help Center, and keep an eye on the ticket status from the same interface

Call center software

The purpose of call center software is to help businesses manage customer communication over phone, email, live chat, instant messaging, SMS text, and social media. Here’s how Zoho Desk can help you do that and more

Issue tracking software

An issue tracking system is any software application that allows you to record and follow the progress of every customer ticket or “issue” in your inbox until the problem is resolved

The issue tracking cycle begins when the customer tells your company about their questions, and ends when the customer leaves feedback on the support they received. An effective issue tracking software ensures that this process goes smoothly, stays error-free, and makes customer service easy for everyone involved

Email ticketing system

As simple as an email inbox is, it comes with its set of downfalls. It’s a clutter of emails from all your customers, leaving you scrambling to figure out which ones require your immediate attention. You can’t really measure progress, nor can you keep track of your previous interactions with the customer from a different channel. That’s why you need Zoho Desk— the industry’s favorite email ticketing system. It’s a solution that is just as simple and cost effective, and helps you be far more efficient

Need Consultancy? Call Us +91 9176525400

We help you see the world differently, discover opportunities you may never have imagined.

Datahikes

Few Reasons Why You Should Choose Zoho Desk

Smart Price

Feature Rich

Customize Everything

Datahikes

What Zoho Desk offer

Zoho Desk allows you to assign, track and set up alerts on help desk tickets easily. You can customize Zoho Desk for your business and ensure satisfaction in your customer support experience

Datahikes

Why Choose Zoho Desk for Your Business

Where tweets meet tickets

Whether it’s a post you’ve made on Facebook or Twitter, or a post where someone else has tagged your business, Zoho Desk brings them all to one interface. You can create a new Facebook post or publish a new tweet, and also respond to your followers. Each of these posts can be converted into tickets so your agents can track and work on them appropriately.

Handling customer complaints is easier now

Every business needs an online complaint system that provides multichannel capabilities, advanced reporting functionalities as well as a platform for cross-functional collaboration and immediate customer feedback system.

The Multi-Brand Help Center

Your customers are happier when they can find answers without having to wait for them. The Help Center makes your team more productive by answering questions before customers contact support. Embed your entire help desk in your app, so your customers never have to run around looking for answers. They can browse your knowledge base, engage with your community, chat with your conversational assistant, or raise a ticket, right from within your app.

Change how your Help Center looks, and give your customers different service channels, SLAs, notifications, and Knowledge Base articles for each brand you support

Years of Experience

500

trusted clients

2000

Projects Completed

Certified Developers

our benefits

Few Resons Why
You Should Choose Us

At Datahikes, we offer efficient and trusted ZOHO Desk implementation solutions. Our scalable, cost effective and responsive ZOHO deployment services help firms to transform their business and scale it to newer heights with minimal efforts. With ZOHO Desk, organizations can automate their business and workflow and ensure that their customers always have access to top notch services.

High standards of professionalism, integrity. Establishment of close working relationships.

We do not have to be the best, we do have to give our best. Ability to learn. Multicultural competence and cross-border operability

A different way of thinking, both inside and outside the box. We do not have to be the best, we do have to give our best.

our philosophy

Our Core Values and Principes

We’ve designed a culture that allows our stewards to assimilate with our clients and bring the best of who we are to your business. Our culture drives our – and more importantly – your success.

Brilliant
Client Service

Flexibility &
Adaptibility

Differentiated Performance

People Professionalism

Integrated Innovations

An Insurgent Mindset