Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness
Decision-makers can use Radar to monitor ticket traffic and key support metrics, regardless of where they are
Where tweets meet tickets
Whether it’s a post you’ve made on Facebook or Twitter, or a post where someone else has tagged your business, Zoho Desk brings them all to one interface. You can create a new Facebook post or publish a new tweet, and also respond to your followers. Each of these posts can be converted into tickets so your agents can track and work on them appropriately.
Handling customer complaints is easier now
Every business needs an online complaint system that provides multichannel capabilities, advanced reporting functionalities as well as a platform for cross-functional collaboration and immediate customer feedback system.
The Multi-Brand Help Center
Your customers are happier when they can find answers without having to wait for them. The Help Center makes your team more productive by answering questions before customers contact support. Embed your entire help desk in your app, so your customers never have to run around looking for answers. They can browse your knowledge base, engage with your community, chat with your conversational assistant, or raise a ticket, right from within your app.
We’ve designed a culture that allows our stewards to assimilate with our clients and bring the best of who we are to your business. Our culture drives our – and more importantly – your success.